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The Client Experience
Value
Productivity
Time Management
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Legal Project Management
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Contact
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Hands to heads to heart
Hands to heads to heart

In the last part of the 20th century, we have moved from Hands to Heads work – manual to knowledge – but are now moving from Heads to Heart work – knowledge to the soft “human” skills that cannot be provided by AI.  And we have a significant skills gap in that area. Robots will not replace us – “humans are better at being human”.

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For a risk adverse profession, there are risks in not innovating
For a risk adverse profession, there are risks in not innovating

Risk adverse law firms should look to the Victorian Legal Services Commissioner which now uses Slack and Trello for effective remote team collaboration.

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You buy holes, not drill bits
You buy holes, not drill bits
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What would Peter do?
What would Peter do?

Peter Drucker’s thoughts are so apt today

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The two crucial questions
The two crucial questions

Two crucial questions to ask in any engagement

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Outlook Add-In for Email Management
Outlook Add-In for Email Management

Achieving Inbox zero

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The True Cost of Discounting
The True Cost of Discounting

The true impact that discounting your fees has on the bottom line - it's not what most think!

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Legal Advices and a Psychologist’s View of Design
Legal Advices and a Psychologist’s View of Design
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What lawyers can learn from Japanese car makers
What lawyers can learn from Japanese car makers
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Buying the hole
Buying the hole
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